Refund policy
At Cosmic Society, every piece is crafted to bring a sense of wonder to your space. If something isn't quite right, we're here to help.
Return Window
We accept returns within 14 days of the delivery date. Items must be unused, in their original condition, and in original packaging.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Gift cards
- Customized or personalized items
- Items marked as final sale at time of purchase
How to Start a Return
To initiate a return, please contact us at hello@shopcosmic.co with your order number and reason for return. Our team will respond within 2–3 business days with next steps.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping method, as Cosmic Society is not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you of its status. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your order arrived damaged, please contact us at hello@shopcosmic.co within 7 days of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
Need a different size, style, or piece? We're happy to offer exchanges on eligible purchases within 14 days of delivery.
To request an exchange, email us at hello@shopcosmic.co with your order number and the item you'd like to exchange. Exchanges are subject to availability and approval.
Items must be unworn, unused, and returned in their original condition and packaging, with tags attached where applicable.
Customers are responsible for return shipping costs. Once your return is received and approved, we'll ship your replacement at no additional shipping charge.
If the replacement item has a higher price, the difference must be paid before shipment. If the replacement costs less, the difference will be refunded to the original payment method.
Sale items and items marked Final Sale are not eligible for exchange, except where required by law.